Post by shawnturner on Jan 5, 2018 6:03:51 GMT -5
Hi,
Online forums are destinations for community members to voice their opinions, submit suggestions and ideas, ask for or offer help, get updates through company-communicated news and messages, and even hold events. They are dynamic and volatile spaces where interactions must be managed carefully by the companies or individuals who manage them.
When they are set up properly for the purposes of help desks, forums can save companies a great deal of money by provided an asynchronous resource for customers to help themselves or help each other find the answers they need. This allows agents to spend phone and IM time helping only those customers who genuinely need live (more expensive) assistance.
For more Details:
Online Video Advertising
Online forums are destinations for community members to voice their opinions, submit suggestions and ideas, ask for or offer help, get updates through company-communicated news and messages, and even hold events. They are dynamic and volatile spaces where interactions must be managed carefully by the companies or individuals who manage them.
When they are set up properly for the purposes of help desks, forums can save companies a great deal of money by provided an asynchronous resource for customers to help themselves or help each other find the answers they need. This allows agents to spend phone and IM time helping only those customers who genuinely need live (more expensive) assistance.
For more Details:
Online Video Advertising